Popular questions for CRM - Customer Relationship Management
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Important things to know before purchasing CRM
Support does NOT include the following:
1. We cannot provide general Codeigniter support.
2. We cannot provide customizations that extended default CRM features. What you see in the DEMO is what comes with your purchase.
3. We cannot provide fixes that are unique to your web hosting or server environment. If your hosting or server environment is different than what is listed in REQUIREMENTS section
Support does include the following:
1. We provide general webhosting and/or general PHP support.
2. We can help with issues from your own customization.
3. We can provide HOW-TO advice if CRM is capable of doing what you want/need, but read documentation and try DEMO to determine if it will suit your needs.
4. We try for fast response times but as described on our support tab, response time may be up to 3-5 business days. Too many issue/feature questions that do not fall under support will slow down all response times. Please investigate for yourself thoroughly before contacting us.
Other notes and considerations:
1. If you found a bug feel free to report but first check if there in new version available in Setup->Settings->System Updates, probably this
bug is fixed on the latest version.
2. Before asking questions, please check FAQ’s
3. Please do not ask for free licence. We appreciate help but will not compensate for it.
8. If your support is expired, before asking questions consider renewing it.
9. If you found a bug and your support is expired (means you can’t open new tickets) contact us on firstname.lastname@example.org we will give you imidiate fix.
10. You can't get refund once the item has been downloaded in any circumstances.
Regarding freelance or customization:
1. Please do not ask for parnerships – It is not offered or considered.
WE APPRECIATE YOUR INTEREST IN CRM. THE ABOVE CONSIDERATIONS HELP US KEEP CRM UPDATED AND AFFORDABLE.
18 December 15
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