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Knowledge Base
The more you know, the further your business will go.



New Knowledge Base Article

To create a new knowledge base article, from the main menu, click on the item Knowledge Base->Articles, then a new window will be opened and click on the top left button New Article.

Subject

Group – Assign an article to a specific group. Eq Hosting, Domains etc…

Internal Article – Check this if this is an internal knowledge base article for staff members, a staff member will be able to read knowledge base articles when they are logged in the admin area. Make sure you give your staff permission for a knowledge base, if you want them to access the internal knowledge base articles.

Disabled – Field if you need to temporarily disable this article to be shown to customers/staff.

Article Description – Add article description with the rich TinyMCE editor.



After you create the knowledge base article, each article will have a unique slug that users can use to access directly.

If you are using the Arabic language, you will need to edit the slug manually, in Latin characters after the article is created.

Disabling Knowledge Base

Customers area

In case you don’t need the knowledge base in the customers area, there is an option to disable this feature.

To disable, you need to navigate to Setup->Settings->Customers and set Use Knowledge Base to No.



Staff Members

If you give your staff members permissions for knowledge base View (Global), then they will be able to see the internal (for staff) knowledge base articles in the admin area.

In this case, to prevent a specific staff member from reading an internal knowledge base article, you should not give permissions for knowledge base View (Global).

Keep in mind that if the knowledge base is enabled in customers area, every visitor in the customers area will be able to read the articles.
New Knowledge Base Group

To create a new knowledge base gorup, from the main menu, click on the item Knowledge Base->Groups, then a new window will be opened and click on the top left button New Group.

Group Name – Give this group a name eq Domains, Hosting etc…

Color – Color is used for the kan ban area.

Short Description – Short description will be used as introduction about the group articles.

Order – Order of the group

Disabled – Note: All articles in this group will be hidden if disabled is checked

Click Save.

After that, when you create a new knowledge base article you will be able to select this group and organize your articles.





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060 436 7596
info@promediamogul.com
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